fv777 Privacy Policy

1. Introduction

Welcome to fv777 (referred to in this document as "fv777", "we", "us", or "our"). This Privacy Policy describes how fv777 collects, processes, stores, and protects the personal data of individuals ("you", "Player", or "User") who visit, register on, or otherwise interact with our platform at https://fv777.onl and any associated sub-domains or applications.

fv777 is committed to handling your personal data with transparency, integrity, and in accordance with applicable data protection principles. By accessing the fv777 platform, completing our registration process, or using any of our services — including cricket betting, slots, live casino games, and BDT payment facilities via bKash, Nagad, Rocket, and Upay — you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. If you do not agree with any aspect of this Privacy Policy, you should refrain from using the fv777 platform.

2. Data We Collect

fv777 collects personal data in the following categories:

2.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify you are 21 years of age or older)
• Gender (optional, collected during registration)
• National Identity Card (NID) number or passport number where required for KYC verification
• Username chosen at registration

2.2 Contact Data

• Email address registered on your fv777 account
• Mobile phone number (also used as the primary identifier for bKash, Nagad, Rocket, and Upay transactions)
• City and district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar)

2.3 Financial and Transaction Data

• Transaction history including deposit amounts, withdrawal requests, and BDT balances
• Mobile financial service (MFS) account numbers associated with bKash, Nagad, Rocket, or Upay
• Bonus and promotional credit history
• Wagering history, win/loss records, and game session data

2.4 Technical and Device Data

• IP address and approximate geographic location at time of login
• Device type, operating system, and browser version
• Session start and end times, and page navigation paths within the platform
• Referring URLs where applicable

2.5 Communication Data

• Records of your correspondence with fv777 support, including emails and live chat transcripts
• Responses to surveys or feedback forms (where participation is voluntary)

2.6 KYC Verification Documents

• Scanned copies or photographs of government-issued identity documents submitted during the KYC verification process
• Proof of payment method ownership where required to approve a withdrawal

3. How We Collect Your Data

fv777 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and device data collected automatically when you access the fv777 platform, via cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data obtained from KYC service providers; transaction confirmation data received from payment processors including bKash, Nagad, Rocket, and Upay; and fraud-prevention signals from security partners.

4. How We Use Your Data

fv777 processes your personal data for the following purposes and on the following legal bases:

fv777 will not process your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or where required to do so by law.

5. Data Sharing and Disclosure

5.1 Service Providers

fv777 may share your personal data with trusted third-party service providers who assist us in delivering the platform's services. These include identity verification providers, payment processors (bKash, Nagad, Rocket, Upay), game software suppliers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), IT infrastructure providers, and customer support software vendors. All such providers are bound by data processing agreements that prohibit them from using your data for any purpose other than delivering services to fv777.

5.2 Legal and Regulatory Disclosure

fv777 may disclose your personal data to competent authorities, regulators, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of fv777, its players, or the general public. This includes disclosures related to anti-money laundering (AML) investigations and fraud prevention.

5.3 No Sale of Personal Data

fv777 does not sell, rent, lease, or otherwise transfer your personal data to any third party for that party's own commercial or marketing purposes. Your data is not used to build advertising profiles for external ad networks.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of fv777's business, personal data held by fv777 may be transferred to the relevant successor entity. You will be notified of any such transfer and the resulting changes to data processing arrangements in advance where reasonably practicable.

6. Payment Data and Financial Security

All financial transactions on fv777 — including deposits and withdrawals in BDT via bKash, Nagad, Rocket, and Upay — are processed through secure, encrypted payment channels. fv777 does not store your full MFS PIN, OTP codes, or complete payment credentials on its own servers. Payment data is handled directly by our payment processing partners in accordance with their own security standards.

fv777 requires that all payment accounts used for transactions must be registered in the name of the fv777 account holder. Third-party payment arrangements are not permitted and will trigger an account review. Where proof of payment account ownership is requested during a withdrawal review, you will be notified by our support team at [email protected].

All transaction records — including deposit amounts, withdrawal requests, and bonus credits — are retained as part of your account history for the minimum period required by applicable financial compliance obligations.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They are widely used to make websites work efficiently and to provide information to the site operator. fv777 uses cookies and similar technologies including web beacons and local storage objects.

7.2 Types of Cookies Used by fv777

7.3 Cookie Control

You may control or disable cookies via your browser settings. Please note that disabling essential cookies will prevent you from logging into your fv777 account and using core platform features. Disabling functional or analytics cookies will not affect your ability to place bets or make transactions but may reduce the quality of your experience.

8. Data Retention

fv777 retains your personal data for as long as your account remains active and for a minimum period thereafter as required by applicable legal and financial compliance obligations. As a general guide:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years following account closure.
• Transaction and financial records are retained for a minimum of five (5) years from the date of the transaction in accordance with standard financial record-keeping requirements.
• KYC verification documents are retained for the duration of your account and for a minimum of five (5) years following account closure or the completion of any investigation involving your account.
• Support correspondence is retained for a minimum of two (2) years from the date of the last interaction.
• Technical and analytics data is retained for a maximum of twelve (12) months on an aggregated, anonymised basis.

Upon expiry of the applicable retention period, fv777 will securely delete or anonymise your personal data in a manner that ensures it cannot be re-identified.

9. Security Measures

fv777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and fv777's servers
• Encrypted storage of passwords using industry-standard hashing algorithms — fv777 staff cannot view your plain-text password
• Two-factor authentication (2FA) via SMS, available to all registered players and strongly recommended
• Automated intrusion detection and anomaly monitoring systems
• Strict role-based access controls limiting data access to authorised personnel only
• Regular security audits and vulnerability assessments of the fv777 platform
• Defined incident response procedures for data breach scenarios

While fv777 takes all reasonable precautions to protect your data, no digital platform can guarantee absolute security. You are responsible for maintaining the security of your own login credentials and for immediately notifying fv777 at [email protected] if you suspect any unauthorised access to your account.

10. Your Data Rights

As a fv777 player, you have the following rights in relation to the personal data we hold about you:

• Right of Access: You may request a copy of the personal data fv777 holds about you at any time.
• Right to Rectification: You may request that inaccurate or incomplete personal data held by fv777 be corrected. Minor updates (such as mobile number changes) can be made directly in your account profile.
• Right to Erasure: You may request deletion of your personal data where fv777 no longer has a lawful basis for retaining it. Note that erasure requests may be declined where data retention is required by law (e.g., financial records).
• Right to Restriction: You may request that fv777 restrict the processing of your personal data in certain circumstances — for example, while an accuracy dispute is being resolved.
• Right to Object: You may object to the processing of your personal data where that processing is based on fv777's legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time via your account notification settings or by contacting support.
• Right to Data Portability: You may request a structured, machine-readable copy of personal data you have provided to fv777, where technically feasible.

To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Data Rights Request". fv777 will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) calendar days. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.

11. Protection of Minors

fv777 strictly prohibits the use of its platform by individuals under the age of 21. We do not knowingly collect personal data from persons under the age of 21. All registration submissions require confirmation that the applicant is 21 years of age or older, and fv777 employs identity verification procedures to enforce this requirement.

If fv777 becomes aware that personal data has been collected from an individual under the age of 21 without parental or guardian consent, we will immediately suspend the relevant account, delete the collected data, and return any deposited funds. Parents or guardians who become aware that a minor has registered an account on fv777 are asked to contact us immediately at [email protected].

12. Third-Party Links and Embedded Content

The fv777 platform may reference third-party payment services (bKash, Nagad, Rocket, Upay) or game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) in its content. While fv777 takes reasonable steps to partner with reputable and compliant service providers, we are not responsible for the privacy practices of third-party entities and their own platforms.

This Privacy Policy applies solely to the fv777 platform at https://fv777.onl. If you follow a link to any external service, you should review that service's own privacy policy before providing any personal data.

13. Changes to This Privacy Policy

fv777 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, fv777 will notify registered players by email and/or via a prominent notice on the platform prior to the changes taking effect. The effective date shown at the top of this document will be updated to reflect the date of the most recent revision.

Your continued use of the fv777 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the platform and may request account closure by contacting [email protected].

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fv777 handles your personal data, please contact us through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Queries: "Privacy Policy Enquiry" or "Data Rights Request"
• Support Hours: 24 hours a day, 7 days a week including all Bangladeshi public holidays
• Response Time: We aim to respond within 5 business days (Bangladesh Standard Time, UTC+6)

For concerns specifically related to responsible gaming tools, deposit limits, or self-exclusion, please visit our dedicated Responsible Gaming page.